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Keynote Speakers




Monday morning keynote - Designing Superior Services by Capitalizing on the Convergence of Service Quality, Productivity and Innovation
A. Parasuraman

Full Professor, University of Miami


Monday afternoon keynote - Evolving Challenges for Quality Management in an Age Requiring Responsibility
Gregory Watson
Chairman, Business Excellence Solutions


Tuesday morning keynote - Balancing Engineering and Management
Ton van der Wiele
Associate Professor, Erasmus University

Quality Editor of the International Journal of Quality and Reliability Management


Tuesday afternoon keynote - Building TQM & Excellence - does it pay?
Jens Dahlgaard
Full Professor, Linköping University
Chief Editor of the International Journal of Total Quality Management and Business Excellence